TJ
Taryn J
1 reviews | Active since Mar 2009
01 Aug 2022, 11:54
PATHETIC
Wow vodacom how has your service dropped to such a pathetic standards. I have been waiting on my fibre router since the 18th. I have been on the ph with you guys all morning being told Ram is delivering and then ram telling me that they are waiting for you guys to approve the change in address. I work from home and I need my fibre, all the agents just don't help! I am being shoved from pillar to post!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Aug 2022, 12:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Aug 2022, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TJ
Taryn J's updateReviewer Update
01 Aug 2022, 14:02Still waiting
TJ
Taryn J's update01 Aug 2022, 14:02
Reviewer Update
Still waiting
TJ
Taryn J's updateReviewer Update
01 Aug 2022, 19:11I am in tears already with having to be on the ph all day trying to get my fiber router delivered. I have bee contacting Vodacom via Facebook, hello peter, email, their call centre and NO ONE has been helpful at all, I've received "we will escalate", " we will call you back", "we will expedite" and still nothing. I work from home and I need this sorted ASAP. Please help me.
TJ
Taryn J's update01 Aug 2022, 19:11
Reviewer Update
I am in tears already with having to be on the ph all day trying to get my fiber router delivered. I have bee contacting Vodacom via Facebook, hello peter, email, their call centre and NO ONE has been helpful at all, I've received "we will escalate", " we will call you back", "we will expedite" and still nothing. I work from home and I need this sorted ASAP. Please help me.
TJ
Taryn J's updateReviewer Update
03 Aug 2022, 18:56Still no reply/response! WOW guys!
TJ
Taryn J's update03 Aug 2022, 18:56
Reviewer Update
Still no reply/response! WOW guys!