Pathetic!!!

I approached the store on Wednesday, 23:03:16. Spoke to Zinhle wry taking a new line. She advised me that I'm now a 3D customer and have been put into a new system whereby my application needs to go for vetting and was told it will take from 1-24 hours to get a response. I called bak the next day and was told my application has not gone infor processing as yet and will be done soon. I waited for a response and never got a call. I called the store again on Sunday, 27:03:16 and spoke to Marlin. I told him to ask zinhle to call me urgently. She never called. I called bak and was advise by Marlin after 15 minutes on the line that my app was approved and I should come to the store. I went to the store on Monday, 28:03:16 and Zinhle was very blunt. I was then advised that my application was still pending. I asked to speak to the manager who was not on duty. Spoke to the supervisor on duty and was told that Marlin shud have not told me the app was approved S it was still pending. Zinhle left me sitting at the desk and decided to go out without even advising me what is happening. This is pathetic service!!!!