MA
Melani A
1 reviews | Active since Nov 2014
24 Jun 2019, 11:27
Pathetic
Please can u tell me in 2 weeks hownis it possoble to use R1700 worth of data and airtime, my husband is at Mtn he used R200 and running 4 companies in 2 weeks from Germany on his phone. Vodacom tells me now its for mobile data after i told the lady it was NOT the case my mobile data was switched ofg and at night in the Hotels my wifi would be on... Please can u check this or i am surely moving All 6 of my contract over to Mtn thats a promise, everytime we have issues the call centre wants to correct me... I am not tehnologic impaired please i know what i did and did NOT due... This is a total *******... R200 Mtn to Vodacom R1700 and i never used the mobile date.. I am so sick of this
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Replies (3)
Vodacom's replyOfficial
24 Jun 2019, 12:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jun 2019, 12:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MA
Melani A's updateReviewer Update
26 Jun 2019, 13:01Hi therr have had no feedback... Received a sns to say that they tried to contact me... May you please call me on one of the follwoing numbers ***, ***, ***. Thanks soooo much
MA
Melani A's update26 Jun 2019, 13:01
Reviewer Update
Hi therr have had no feedback... Received a sns to say that they tried to contact me... May you please call me on one of the follwoing numbers ***, ***, ***. Thanks soooo much
Vodacom's replyOfficial
28 Jun 2019, 12:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you multiple times but the number gave a busy tone. Please contact our Customer care team on 082135 (free call from a Vodacom sim card) if you need any further assistance. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply28 Jun 2019, 12:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you multiple times but the number gave a busy tone. Please contact our Customer care team on 082135 (free call from a Vodacom sim card) if you need any further assistance. Regards Consumer Website Team(SA)
Best regards,