PATHETIC !!

On the 15th of April this Contract was activated, ever since this occured i have had un ending problems, endless calls to Vodacom to try and solve it, being transferred from one department to another, service ticket upon service ticket logged, and still no proper solution, i think this is pathetic seeing that we are paying for our contracts and expect all services to work, yesterday yet again a problem arrise, i try to activate Airtime and Data transfer, a message pops up, i need to call customer care to activate, speaking to the agent she assists and tries to activate, she comes back to me and informs me, the Value added service is already showing active on her system, quite impossible if i got a message to call in and activate, after several attempts to activate the agent informs me that she has to sincronize my simcard, she does this and ask me to switch off my phone and on again, after calling me back another attempt is made, this time the system notifies that my account has reached its maxim limit of over R 1100 and notifies on screen to choose a lower limit, the agent does thst but system errors occur, she then decides to deaxtivate the service and attempts to activate it again, surprise, the system does not allow the re activation, i get questioned about the usage of airtime transfer as the system says i have used my maximum limit, i notify the agent that this is impossible because i am on a new plan which a migeation order was done and was only active on the 1st of May ! Since then i could not use the service because it was not active ! What total nonsense and frustration, yet we have to pay our bills on time, i go to my Vodacom app to check if services are working, not to my surprise, none of the services options to buy data or airtime is working, absolutely no option to select add to bill or credit / debit card, something is drastically wrong, and logging service complaints takes ages to get attended to with days going vy with not a single feedback attempt, yet we are paying for our services but no services are active or working properly, agents get annoyed and frustrated and irritated and even informes us how many times we have called in, this is rediculous !! WE ARE PAYING FOR OUR CONTRACTS !! So why are we questioned ?? There is yet again a weekend ahead so service requests are YET AGAIN MOST PROBABLY GOING TO BE LEFT UNTIL NEXT WEEK ! But Vodacom expect us to pay on time or our services are cut IMMEDIATLY ! I have had a ongoing constant battle with service and functionallity since this contract was activated on the 15th of April, today is the 3rd of May and still i have a constant strggle in getting my services to work ! Automated responses on here is all i get, saying a consultant will be in contact soon, thats a lie because none of my complaints has been attended to and neither has any consultant have the decency to contact me to try and solve the problems, instead all i get is Automated responses ! Is this honestly how Vodacom treats their " VALUED" "PAYING CUSTOMERS" !! TOTALY A DISGRACE !