CV
Charne V
1 reviews | Active since Feb 2015
01 Apr 2019, 15:58
Pathetic !!!!!!
This is the second review I'm writing which related to a matter that is still not sorted out after 8 days. I found that I am unable to make or receive calls on my device after the wrong device was blacklisted by one of your consultants as she didn't insisted on a MEIE number which would have prevented this. My query was escalated to Ursula Ditshego on the 27th of March. She informed me that unblack listing takes up to 72 hours (3 days). By Saturday the device still didn't work. I have place my sim card in another device and it worked and I have placed a friend's sim card in my device and it worked. I find it completely unacceptable that after 8 days of not being able to use the device, this is still not resolved.
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Replies (2)
Vodacom's replyOfficial
01 Apr 2019, 16:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2019, 16:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Apr 2019, 09:44 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2019, 09:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,