NB
Natasha B
1 reviews | Active since Oct 2018
05 Oct 2018, 09:19
Pathetic
Called to cancel a contract end of August as when checking it showed the contract expired at the end of September. On 1st of October I was allocated data and charged for the new month. When calling on the 1st I was advised that it will be reversed. On the 5th it was still not done. When I called in again I was told that the contract only expires on the 31st October. Also the rate had increased by R59 & I was told that the special I received had ended. Pathetic pathetic service from this company!
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Replies (2)
Vodacom's replyOfficial
05 Oct 2018, 11:58Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2018, 11:58
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Oct 2018, 13:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2018, 13:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,