Pathetic

Last week I laid a complaint re Vodacom misinforming clients. I received data to the wrong cell nr - i wanted it to be transferred to another number. I was contacted by a Dominic from Vodacom promising to have it done within 15 min. The service ticket was closed as successful. It is now 3 days later and the request has still not been fulfilled. Costing me another phone call to Vodacom only to speak to a Thando who informed me that my request is not possible. Unfortunately this is unacceptable coming from such a big service provider as Vodacom and for me being such a long standing client.