Pathetic

VODACOM IN MY POINT OF VIEW HAS THE WORST SERVICE -shocking experience I havnt been able to receive any call for the past 48 hours on my Vodacom account. I only found this out this morning when I received a call on whatsapp to inform me that my phone has been going directly to voicemail when someone is trying to call me and also I am not receiving any text messages. My phone can make outgoing calls and send text messages.

I ended up in cellucity in walmer park for about 2 hours who even in the interim walked across to cellc to see if cellc can assist. This is not a sim problem or a phone problem and all test and network sync was done and I can not even put call forwarding on as the phone merely goes direct to voicemail.

I generate business on this primary cell number of mine but no one really seemed to care as I would receive a text message within 48 hours stating that a fault has been logged(I can not receive any text messages).

I called the call centre after and spoke to Angie who tried to assist and really empathised with the situation. Baring in mind that I travelled 50 km to a Vodacom store and work out of town. I had to stop on the side of the road and ask a stranger if Vodacom can call them on their phone as they wanted to run tests on the number. I was eventually put through to Cynthia who also couldn't assist-this call lasted 1.5 hours.

I called again when I got into my car and continued back to work only to be put through to someone who calls himself management (Sinetemba). He made it clear he does not care who and what their customers are and when I tried to explain the situation as a whole and the impact that it is having on me financially, he responded with he doesn't care and that I need to stop interrupting him as he would drop the call. "you will wait 48 hours". A huge argument erupted and yes swear words was used by myself.

I called again, this time speaking to pumla to cancel the contract with immediate effect who sent me through a bill for R3853.93-the contract expires in January-please also note that at no stage anyone was trying to retain me as a client.

This is not an account problem which is up to date and there has never been an arrears.

WORST SERVICE IN THE WORLD