1 reviews | Active since May 2016

23 Feb 2018, 07:48

Pathetic!!!

Disgusted! Dissapointed!! Still no resolution after more than 3 weeks! Loyal customer treated like nothing!

0
Replies (3)
Vodacom
Vodacom's reply23 Feb 2018, 08:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's update05 Mar 2018, 23:12
Reviewer Update
This is the only response!!! Automatic ones!!! Still no resolve after emails reassuring me this has been sorted!!!!
Vodacom
Vodacom's reply28 Mar 2018, 10:04
Official

Dear Melissa,

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.

We do apologise for he inconvenience caused, kindly note that the refund has been processed into your bank account.

Regards,
Vodacom Consumer Website Team

Hafiza Sydow

Best regards,