Pathetic

After upgrading my contract on 15 December to an MF253 LTE Router with free wi-fi extender I have to this day not received these devices. When receiving an sms 2 weeks after the upgrade to advise me that you are awaiting stock. I then give you another 2 week because its December and stock can be a problem. When phoning again 12 January, just an simple answer, awaiting stock of the wi-fi extender, no expected delivery date. Try again in 2 days. Another week goes by, 18 January, after having been put through to 4 departments, and being cut of 2 time, eventually somebody that can check stock. Sorry no stock, no expected delivery time. Just be patient. Why was I not informed from the start that you have problems with stock? And Why is nothing being done to the supplier to put pressure on delivering. Now I just have to wait and wait and wait... who know maybe another month? Unacceptable!! Thanks for nothing guys