Pathetic!!!

Been waiting 19 days for feedback on a 1.8g data that went missing. They said they reimbursed me with 250mb which I did not get and even if I did.... 250mb in comparison to 1.8g???? Really vodacom? Called in again on Friday 16 Feb 2018 to query airtime advance gone wrong, they said they will get back to me in 24 hours. Called in again in Saturday 17 Feb 2018 to log a complaint of 821mb that went missing due to a Hotspot that was on. Not to mention I live alone and no Hotspot was on. On that same call I asked about the query on the 16th and they said even they say they will provide feedback within 24 hours, the technical department only works Mondays to Fridays (so how explain my first query I've been waiting for 19 days to be resolved). At this point I some to Loyiso.... WHO DECIDED TO HANG UP. I called back, spoke to some maxwell guy that also through the whole 24 hour **** in my face and hung up. I called again and at this point was so upset I was rude... And because whole 24 hour **** in my face and I through a tantrum.... The TEAM LEADER hung up on me. So been waiting 19 days, no feedback, the only time I talk to them is when I phone them and very hung up on THRICE!!!!! I want a very good reimbur*****t of data for this.