Pathetic

DISSAPPOINTED!!!! I have decided to lodge a complaint because I am absolutely disappointed and utterly disgusted by the service I received from Vodacom in The Glen shopping centre.. So recently I upgraded to the Samsung S8 and recently I mean not even 2 weeks ago. So when I was upgraded I purchased the screen protector for R299, a body glove screen protector that suspodley came with 6 months warranty.. So the guy in store has put it on the phone and then I left. 3 days ago I pulled the phone out of my bag and realised that the screen protector for R299 had come off and was laying in my bag.. Which is unacceptable! So yesterday I went to the store with the slip and the box for the screen protector only to be told that they don't have the screen protector anymore as they have had a lot of comebacks on the protectors and that they can give me another protector which I must pay in the difference???? That is ABSOLUTELY RIDICULOUS because why the hell did you sell me something with 6 months warranty knowing that I am most likely going to come back. What **** service is that and then when I come to the store no one can help me!!!!!!!!!???? The manager was busy with a customer but couldn't even just come and say I'll be with you soon no instead she just looks at us and can obviously see that we are upset... The accessory man in the store than wants to still say we can do the other protector which is just like a lamination sticker on it.. RIDICULOUS!!! I told them that they sold me a **** product knowing that it had a lot of comebacks so I would like a refund of the obviously low quality item you have sold to me and I was told no i cannot get a refund... This NEEDS to be sorted out as I haven't been so disgusted and disappointed with a service in my life!!!!! as I am sitting with a screen guard that popped off my phone worth R299 and I don't even have any use for it.