Pathetic

so I called the call centre as I want to pay up my Vodacom contracts, I gave the fool who assisted me 2 email addresses to send the settlement letter, he told me its valid for 7days. since then I have received zero. and I refuse to call back because the staff don't even know what they doing. someone better send me my settlement letter and I do not want any questions about why I want to close my accounts, its not your business. I am sure you can pic up on my ID who the consultant was that assisted me. I gave him a good service rating, I Clearly regret it. he needs a minus 5.