Pathetic!

On the 25th of August, I called Vodacom Fibre to inform them that I am moving from one unit in my complex to another and I would like for my fibre to be installed in the new unit and change the billing to my new address. I received a call from Vodacom shortly thereafter informing me that Vodacom doesn't own the line but Operserve does. The consultant gave me the pricing of the different speeds and I made a selection. Yesterday I was informed that Openserve does not have the infrastructure. Why ask me to choose a package if Operserve does not have the infrastructure? It took you a month to figure that Operserve does not have the infrastructure?! I am moving into the new unit next week and it spite of giving you more than a month's notice of this you have not made any progress on this. It takes Simphiwe Nhlengethwa days to get back to me and when I don't answer my phone because I am in meetings, I am told we are unable to reach you.