Pathetic!

Item: Vodacom
Rating: 1
Author: Daniela G

I have requested for a new contract 3 times WAITING for someone to get back to me! Vodacom is pathetic & clearly don't want business. I can never get through to a call center agent to assist me. I hold the line for more than 5 minutes. You guys are pathetic, useless service!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

04 Dec 2017, 10:47

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply04 Dec 2017, 10:47

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Daniela G's updateReviewer Update

11 Dec 2017, 11:29

SHOCKER! I AM STILL WAITING FOR SOMEONE TO CALL ME.

Daniela G's update11 Dec 2017, 11:29

Reviewer Update

SHOCKER! I AM STILL WAITING FOR SOMEONE TO CALL ME.

Vodacom's replyOfficial

15 Dec 2017, 12:09

Dear Daniela

Kindly be advised that we were unable to reach you telephonically and have emailed you at *** with no reply.

Please reply so that we may assist further.

Regards,

Best regards,

Vodacom's reply15 Dec 2017, 12:09

Official

Dear Daniela

Kindly be advised that we were unable to reach you telephonically and have emailed you at *** with no reply.

Please reply so that we may assist further.

Regards,

Best regards,

Pathetic!

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