CS
Chaela S
1 reviews | Active since Nov 2017
02 Nov 2017, 07:55
Pathetic
Phone went in for a cracked screen and I still had my free screen repair as said in the contract. Get a phone call a few days later saying it will cost either R2000 or I will get a repherhished phone for R600. Once I enquired I was told the phone is broken beyond repair which is nonsense because I was still using it the day it went in for repairs. Now I have been billed the R600 and after I received the notification for payment I received an sms saying my free screen repair has been used. I have sent Vodacom an email and have not received a reply nor have I received my phone. I am appalled
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Replies (2)
Vodacom's replyOfficial
02 Nov 2017, 09:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2017, 09:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Nov 2017, 16:13Good day
The store manager Bianca advised she will make contact with you to give final feedback on both matters.
Thank you for taking my calls.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply08 Nov 2017, 16:13
Official
Good day
The store manager Bianca advised she will make contact with you to give final feedback on both matters.
Thank you for taking my calls.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,