Pathetic

Please could someone kindly explain this to me:

For the past 3 months I have had an on going battle with Vodacom. I have been to several stores, phoned many many times and emailed regularly. Why is it SO DIFFICULT TO CANCEL MY FULLY PAID UP CONTRACT? I was due for an upgrade but I decided to pay my contract finished and cancel it. My money and data has already been taken by Vodacom several times, and now that I am choosing to go to another network - you REFUSE to cancel my contract?

This morning I got a phone call telling me that Vodacom will be "handing me over" as I have not paid my contract (that I have cancelled a million times). My contract was paid up in FULL and CANCELLED on the day (as well as several times after that) of my last payment and now I get this news? This is NOT fair. The customer service with Vodacom is pathetic and no one gives a **** when we need help or assistance.