Pathetic

I am a Vodacom customer, i have recently had an insurance claim and sent in both devices. First when i sent in mh wifes phone i phoned and asked that they do not wipe the phone as the screen was damaged, gues what, it was wiped, i have the call on recording as proof, then the device sofware was damaged and the phone is now unusable, software to be reinstalled, i have to pay for this now. Second i sent in my device, my insurance papers went missing at vodacom, ive been waiting 2 months, suddenly my insurance (Cell sure) phones and tells me i have outstanding premiums, the firstly did not upgrade my insurance to the correct details and they deducted the previous devive insurance premiums. Now i have to pay for outstanding premiums, new sofware and insurance claim, this is totally pathetic and the service i get is totaly unacceptable. Please can someone assist me in this regard or to have my repaird and sent back to me asap so i can cancel my contract with immediate affect.