PATHETIC

I called Vodacom to receive a full statement on my account due to the fact that I have one contract yet 3 different amounts of money is being deducted off my account on a monthly basis. I do not receive invoices or statements from Vodacom and I am pretty sure the deal I signed up for was not in the amount I am being charged monthly. I have been shunned around to 5 different people now and provide my details and I get told they cannot pick up an account for me and cannot verify my details as I have given incorrect personal details???? Hello I called in regarding MY ACCOUNT. Why is it so difficult to provide a customer with a statement?