Pathetic

So my debit order falls on the 25th of each month and and they only decided to deduct last night so it was unsuccessful because I thought it went off so I got a message to say my debit order was unsuccessful today I reached out to there social media the guy I spoke to was so helpful and nice got great service from him ,over the phone and he advised that I won't be able to make a payment today and the payment doesn't show as unsuccessful yet ,now because of this it's going to show as a missed payment I'm not happy about this because they firstly took there own sweet time to debit and not this will affect my credit score because of it ,I'm very disappointed in Vodacom ,I've never missed a payment and have always been a loyal client and now they do this to me ,I will never recommend Vodacom to anyone ever again