Pathetic!

Trying to cancel my line, as it's expiring 17 March. Call *** get through, then goes silent, this happened 5 times. When I finally get through to Mpho (female) I give my instructions and explain why I want to cancel, I get told I need call in March as it's the procedure, then I get asked 20 questions about why I shouldn't cancel that I am a valued customer blah blah then continues to waste my time telling g me that prepaid data and airtime is more expensive and I should consider taking out another contract. WTH, pathetic! Your network is **** where I stay even thought there is a huge vodacom building in Durban road around the corner so why would I upgrade.