Pathetic

It’s been a week since Vodacom said that someone will contact me regarding the message below and still no one contacted me. I need someone from Vodacom to contact me as their phone number is not a toll free line and these issues never get resolved.

I previously reached out with the following email. Kindly advise how to proceed with cancelling my account.

Ive wished to do same during December 2025 upon which I was told that my account was referred to Vodacom Legal Services due to non payment. Ive not received any account.

January 2026 I received an account with a R0.00 balance indicating that my account is up to date. At the time, a Vodacom consultant was to contact me for billing details.

We are approaching April 2026 and not once has Vodacom taken the initiative nor effort to reach out to me for billing purposes, yet my account is referred to Legal Services for nonpayment.

This is beyond ridiculous and highly unprofessional that Vodacom lacks accountability.

Considering the above, it is hereby strongly suggested that Vodacom assists with cancelling my account.

I then received a response from Desiree Mogadi saying “ Please be advised that we are unable to process your request as it is not a Fixed Line Service” and further said that “ Please note there is no direct email, if you do not call, your request will not be actioned.”

I strongly suggest that Vodacom contacts me asap to assist with the cancellation.