Pathetic

It is unfair to keep me waiting a month for a refurbished phone model, and then told on Monday 28 February that my device will be available the end of the week. It was not. Its still in transit. Why is it taking so long? I dared to give Vodacom the benefit of the doubt thinking they would actually make right. I have engaged with Vodacom on the phone, social media and Hello Peter platform. Very helpful and quick to assist and spit words but I am EXTREMELY unhappy and Vodacom has done absolutely nothing to make up for it. I am at the point where I feel like paying an excess fee is not worth the service or wait.