PATHETHIC SERVICE ONCE AGAIN FROM VODACOM

For 1 November 2023 I am trying to contact or get through to the accounts department of Vodacom to rectify my account where it is currently showing as in arrears which is not true as I am not in arrears at all. I need to cancel 2 contracts and they just do not answer their phones or call me back when giving the option to do so. Absolute pathetic service. I will not pay for the 2 contract that I have to cancel as they do not answer their phones.