Pathethic Service from Vodacom Fibre Sales

On 27 May, we placed an order for the Vumatel 8/2 fibre package at R549 per month. Received an email confirming the order and stating that the next step would be an email and an SMS to confirm the order. Called last week to follow up and was told that the order was still being approved. Called again this morning only to be told that the sales order was not completed and that I would have to re-order. So, first off, two weeks wasted but I accepted that and proceeded with the order. Only now, the sales agent tells me that the R549 package is no longer available and that I would have to take a more expensive package. My order was placed when the package was available and I feel that I should not be prejudiced as you did not complete your part of the sales process properly.