KM
Kubie M
1 reviews | Active since Aug 2011
13 Feb 2026, 12:56
Pathethic Service
I am utterly annoyed with the service received from Vodacom Insurance! I submitted my documents to them on Tuesday regarding my claim. I called on Wednesday and was told that they received this and it will take 4-72 hours to be processed. Today I follow up and am told they have not received this and cannot pick this up. This is not acceptable as Vodacom you are quick to debit my account every month but when it comes to processing my claim i am given the run around!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Feb 2026, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Feb 2026, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Kubie M's updateReviewer Update
16 Feb 2026, 10:30This is absolutely pathetic service! I lodged my claim a week ago after calling vodacom to find out the process which was followed. After this complaint i got a call from someone at vodacom who said she would call back. After me stating the time being 15.40 and that she would only call back on monday and she insisting she would revert... i am still waiting... i called vodacom this morning only to be told that this claim is decline because apparently the needed the 2nd IMEI and they sent an email to me.
Like seriously i called vodacom last week and asked them was needed. They never told me that i needed to block the 2nd IMEI. Furthermore they tell me they sent an email on friday advising of this only to find out it was sent to the wrong email address! Its more than a week and still i am running around to get this sorted!
Like seriously i called vodacom last week and asked them was needed. They never told me that i needed to block the 2nd IMEI. Furthermore they tell me they sent an email on friday advising of this only to find out it was sent to the wrong email address! Its more than a week and still i am running around to get this sorted!
KM
Kubie M's update16 Feb 2026, 10:30
Reviewer Update
This is absolutely pathetic service! I lodged my claim a week ago after calling vodacom to find out the process which was followed. After this complaint i got a call from someone at vodacom who said she would call back. After me stating the time being 15.40 and that she would only call back on monday and she insisting she would revert... i am still waiting... i called vodacom this morning only to be told that this claim is decline because apparently the needed the 2nd IMEI and they sent an email to me.
Like seriously i called vodacom last week and asked them was needed. They never told me that i needed to block the 2nd IMEI. Furthermore they tell me they sent an email on friday advising of this only to find out it was sent to the wrong email address! Its more than a week and still i am running around to get this sorted!
Like seriously i called vodacom last week and asked them was needed. They never told me that i needed to block the 2nd IMEI. Furthermore they tell me they sent an email on friday advising of this only to find out it was sent to the wrong email address! Its more than a week and still i am running around to get this sorted!