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Mahaze H

1 reviews | Active since Nov 2017

19 Mar 2024, 09:07

Pathethic Service

Totally ticked off by Vodacom....I have been a loyal subscriber to these guys for years, I even have 2 contracts with them. Saturday 16th March 2024, I called Vodacom and requested an early contract cancellation quotation which I received, because I have network issues with Vodacom at our offices. Monday 18th March, I called heir contract cancellations department, it was confirmed that the payment is reflecting in my account. Today, 19th March 2024, I wake up with to a text confirming my service request, that it will be completed by 03April2024. ...I called their cancellations department, and they are sending me from pillar to post, either to billing or customer service "because the early contract termination department does not take calls". What nonsense is this? Does Vodacom think I paid for early cancellation 16th March just to wait for 03 April 2024 (another 10 days)? Why does Vodacom think I must now care about their turn around times when the reason for my cancellation was because of an immediate need?

I need them to sort this nonsense and cancel my contract?

0
Replies (3)
Vodacom
Vodacom's reply19 Mar 2024, 10:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 
MH
Mahaze H's update19 Mar 2024, 15:29
Reviewer Update
Its now 15h25 and no Vodacom Consultant called me yet.....I am the one who called in and spoke to one of Vodacom's Consultants after posting this complaint, the Consultant then requested that I give her until tomorrow, she will call me on Thursday by 9am though it is public holiday...I said OK....Thursday 9am it is...I will take my next action after that. Vodacom must really deal with their nonsensical turnaround times and not impose them on us as if we are fools
MH
Mahaze H's update20 Mar 2024, 13:01
Reviewer Update
Afternoon Vodacom.
Responding to your reply received today. I don't have any missed calls from you, probably for the same reason I have been telling you guys to cancel my contract for, network... more so I dont want anyone calling me with fiurther stories. I did call your customer service and I advised them I will be contacting consumer tribunal / ICASA, now all of a sudden I get an sms my service is completed & contract is cancelled and my number converted prepaid as request.

My other contract is the last one with you, I will be sure to cancel it as well...here it is to your loyal customer pledging to leave you for good....cos I don't understand why us customers have to lodge a complaint on hellopeter for you guys to give us service or proper response. Seriously!!
Thank you Hellopeter🙏🙏🙏