pathethic service

Today I requested that my contract number be converted to a prepaid number. At 14:20 I got an sms stating thatmigration was successful and I must Rica at a nearest Vodacom outlet. At around 3.30pm this was done, my line was connected to the netwoek, I recharged using a voicher etc, I received a few calls , all fine. On my way home I tried making a call, an answering machine tells me line suspended. I contact 082111 and they tell me a silly story that the store that did the Rica actually reversed the Rica at 5:18pm How is this believable. I will appreciate if Vodacom sorts this out as i use this number for my business etc Had this number for over 15 years. my number is ********** 323