Pathethic customer service experience with Vodacom Fibre

Pathethic experience with Vodacom Fibre at home service Metrofibre had installed in Spartacus Complex and Amanda from Vodacom fibre had placed flyers under our doors to contact if we were interested to activate vodacom fibre with a Router. On contacting her i received my router within 3 weeks after continuously prompting what is happening as she never responds to messages, and when she did, her excuses were 'because she is in meetings, she will follow up' and then go quiet etc with utter incompetency... and then the drama with Vodacom fibre commenced after i finally received my router.

I called Vodacom fibre on 5 occasions since January 2021 to query as to when will my line be activated post me receiving my router and no call centre agent could confirm but say they will escalate... and they will thereafter go quiet with absolutely no feedback or communication thereafter.

Eventually on my 4th call to vodacom fibre, i asked the agent to fetch their router and cancel as it was 9 weeks later and my fibre service was still not activated. I found out that after all this incompetance, my airtime and call time that i must pay Vodacom fibre via a quote for R1725.00 for cancellation for a service that never happened to date.

The intern, amateur call centre agent attitudes keep evading my request to escalate my request by speaking to a HOD or manager and i have resorted to Hello Peter to call them out for a fastest response @CEOShameelAziz.

It is 4 months later now and Vodacom is holding up my line and i cannot have another service provider activate my fibre line until i pay the R1725.00 which i found out about today via email from ***.

I place on record that i have used the excellent Vodacom services for all my cellphone contracts and data over many years but the Vodacom fibre service has a reputation that is tarnishing Vodacom image.

Beware of @VodacomFiber to the Home!!!