DR
Denzil R
1 reviews | Active since May 2023
30 Dec 2025, 15:52
Pathethic
Purchased a Cellphone online on the 27 December 2025. Tried tracking it on Vodacom's website3 days later and all I get is that "Order not found". I tried calling their online sales call centre and get cut off after the the correct option on the automatic voice message system. I then called customer care who told me to call the online call centre that I just called a few seconds before that. Incompetence at a Parliamentary level. Will never buy anything from Vodacom ever again.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 Dec 2025, 08:17Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply31 Dec 2025, 08:17
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
DR
Denzil R's updateReviewer Update
02 Jan 2026, 12:43I was called by someone from customer care (think his name was Deon) on Tuesday 30 December 2025 who indicated that he would enquire with the online team and get back to me. To date nobody has got back to me.
I called customer care today and spoke to a gentleman (Mogomotsi) who tried to assist but I still got nowhere as the person that he spoke to online told him that they could not assist and that I should email the online team.
Wish that Vodacom would just cancel my order and refund me.
I called customer care today and spoke to a gentleman (Mogomotsi) who tried to assist but I still got nowhere as the person that he spoke to online told him that they could not assist and that I should email the online team.
Wish that Vodacom would just cancel my order and refund me.
DR
Denzil R's update02 Jan 2026, 12:43
Reviewer Update
I was called by someone from customer care (think his name was Deon) on Tuesday 30 December 2025 who indicated that he would enquire with the online team and get back to me. To date nobody has got back to me.
I called customer care today and spoke to a gentleman (Mogomotsi) who tried to assist but I still got nowhere as the person that he spoke to online told him that they could not assist and that I should email the online team.
Wish that Vodacom would just cancel my order and refund me.
I called customer care today and spoke to a gentleman (Mogomotsi) who tried to assist but I still got nowhere as the person that he spoke to online told him that they could not assist and that I should email the online team.
Wish that Vodacom would just cancel my order and refund me.