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Carl C
1 reviews | Active since Sept 2021
10 Jan 2022, 07:40
PATHERIC SERVICE FROM VODACOM
a ticket was logged for our home fibre that went down on Friday 7th Jan, we were told they would investigate the issue. Sunday made another clal to the call centre. we were greeting by a VERY UNPROFESSIONAL agent, VERY RUDE individual that offered no help other than to say "SIR YOU ARE NOT THE ONLY PEOPLE EXPERIENCING PROBLEMS WITH THE FIBRE, THERE ARE 93 OTHER PEOPLE". VODACOM SHOULD BE ASHAMED OF THEIR UNEDUCATED AND UNPROFESSIONIAL AGENTS THEY EMPLOY. WE ONLY RECEIEVED A REF ON SUNDAY 9TH JAN. AND GUESS WHAT.......fibre is STILL DOWN..... so i wonder why we paying so much for if this is the kind of PATHETIC service and arrogance we have to deal with?
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Replies (4)
Vodacom's replyOfficial
10 Jan 2022, 08:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jan 2022, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Carl C's updateReviewer Update
11 Jan 2022, 08:28It has taken VODACOM 5 days to sort out my fibre link, so will VODACOM deduct 5 days from my monthly payment for service outage????
No call back to find out if the service is up or resolved....NO followup....
this organisation really needs to rethink thier service delivery strategy !!!!! It is PATHETIC that such a big organisation can treat customer with utter disregard and disrespct !!!!!!!
VODACOM is PATHETIC !!!!!!
No call back to find out if the service is up or resolved....NO followup....
this organisation really needs to rethink thier service delivery strategy !!!!! It is PATHETIC that such a big organisation can treat customer with utter disregard and disrespct !!!!!!!
VODACOM is PATHETIC !!!!!!
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Carl C's update11 Jan 2022, 08:28
Reviewer Update
It has taken VODACOM 5 days to sort out my fibre link, so will VODACOM deduct 5 days from my monthly payment for service outage????
No call back to find out if the service is up or resolved....NO followup....
this organisation really needs to rethink thier service delivery strategy !!!!! It is PATHETIC that such a big organisation can treat customer with utter disregard and disrespct !!!!!!!
VODACOM is PATHETIC !!!!!!
No call back to find out if the service is up or resolved....NO followup....
this organisation really needs to rethink thier service delivery strategy !!!!! It is PATHETIC that such a big organisation can treat customer with utter disregard and disrespct !!!!!!!
VODACOM is PATHETIC !!!!!!
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Carl C's updateReviewer Update
11 Jan 2022, 08:30Your 'Dear Customer' non-sense is just an automated response...... watsed money on 2 hours calls to the support centre.....wasted money on a pathetic service provider.
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Carl C's update11 Jan 2022, 08:30
Reviewer Update
Your 'Dear Customer' non-sense is just an automated response...... watsed money on 2 hours calls to the support centre.....wasted money on a pathetic service provider.
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Carl C's updateReviewer Update
14 Jan 2022, 12:10Still no feedback !!!!!!
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Carl C's update14 Jan 2022, 12:10
Reviewer Update
Still no feedback !!!!!!