PATHERIC SERVICE DELIVERY – VODACOM AFTER ********** SIM SWOP

<p>PATHERIC SERVICE DELIVERY – VODACOM AFTER ********** SIM SWOP</p> <p>I was the victim of ********** internet transactions to the amount t of R 123 540.00 which was committed on my accounts in May/ June 2016 due to a sim swopped by a third party without my specific authorization.</p> <p>A ***** case was open and it was reported to Vodacom - Mr. Peter Matsepe @ Vodacom. It was establish that the unauthorized sim swopped was made at the Sunnyside Vodacom in Pretoria. At no time did I give the instructions to Vodacom to do the Sim Swop. I have requested Vodacom an explanation, and to compensate me for my lost. This request was send to Vodacom on the 6th of June 2016. Vodacom requested a legal demand to act to the case which was submitted and also ignored.</p> <p>Up to date Vodacom provide no feedback at all. My concern is after this incident it came to my attention that this ********** internet transactions is much larger than it seems. Refer to Cyber ***** – Prof Basie von Solms website.</p> <p>This is just not acceptable that a large Institution like Vodacom ignores his clients and provides such poor service delivery.</p> <p>I need an explanation from VODACOM and to take responsibility and refund me for my lost. I will like to be consulted in this regard.</p> <p>Regards</p> <p>Erika van den Heever</p> <p> </p>