PATHERIC SERVICE

<p>Good day, I am utterly annoyed that I have to take time out of my busy day to write this complaint when it could have been easily avoided if your staff were not *********** and lazy! I have called your call centre 4 times to log a complaint and no one bothers to call me back instead i receive a gerenic response which I explicitly asked that someone call me back. I have been calling your call centre since last week because my data depletes the minute I load it since I bought a new phone. One of the consultants I spoke to last week referred me to the Vodashop which I went to the one at Mandela Square.. The technicician at Mandela Square fiddled with my phone and said my data charges should be fine. However, I bought 750 megs on 31/01/2016 and 2 days later was depleted which is ****************! I called your call ccentre again and an investigation was logged Sonia Livesey responded with a generic response stating that my im using a high data usage device. I called in again after receiving the text and spoke to Lerato who was very helpful. She then took me step by step to disable all the apps that were depleting my data. I then asked her to log a complaint for me because had the consultants I spoke to last week been efficient, I would not find myself in a position where all my airtime and data is exhausted. I did my due diligence to resolve this issue however Vodacom staff were ill informed and lacked the knowledge and know how to assist me. After logging the complaint, AAaisha Hendricks still has the nerve to respond to me with the same generic sms response I had previously received from Sonia. What has happened to Customer Service?! Can Someone please call me back to resolve my complaint!!!! Do not send me an sms or email! I want a call bac****</p>