CV
Claudia V

1 reviews | Active since Oct 2020

02 Oct 2020, 14:24

Patheic service

Disgusting Service ... Due to Covid I was unable to pay my contract so I made a plan and made my payment as my account was suspended . I tried for 2 weeks to make a payment and i kept getting errors . Every time i called the call centre my call was cut and no one called me back . My emails were unattended to eventually i managed to make a payment and was told my service would be activated in 24h .Im a single mother and now i have to drive around with no service . Then i get asked a million and one questions and now all of a sudden i have to submit documents to have my service reinstated . Vodacom does not care at all about their customers and now i have to go without a service for however longer after i paid i am a paying customer and now i must struggle . Im so disappointed and i will tell everyone about my experience and i will never recommed vodacom to everyone i have even told my boss of our cooperate company to cancel all out contracts with you guys (52 Contracts) and switch to a network who cares . Pathetic !!!

0
Replies (2)
Vodacom
Vodacom's reply03 Oct 2020, 11:24
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team
CV
Claudia V's update05 Oct 2020, 10:15
Reviewer Update
I would like to personally thank Marlin for all the help and for assisting me and being so patient with me .I appreciate all the help and i think vodacom should appoint people with his people skills and mentality and they would not have a problem .