1 reviews | Active since Oct 2020
Patheic service
Disgusting Service ... Due to Covid I was unable to pay my contract so I made a plan and made my payment as my account was suspended . I tried for 2 weeks to make a payment and i kept getting errors . Every time i called the call centre my call was cut and no one called me back . My emails were unattended to eventually i managed to make a payment and was told my service would be activated in 24h .Im a single mother and now i have to drive around with no service . Then i get asked a million and one questions and now all of a sudden i have to submit documents to have my service reinstated . Vodacom does not care at all about their customers and now i have to go without a service for however longer after i paid i am a paying customer and now i must struggle . Im so disappointed and i will tell everyone about my experience and i will never recommed vodacom to everyone i have even told my boss of our cooperate company to cancel all out contracts with you guys (52 Contracts) and switch to a network who cares . Pathetic !!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
