Pathectic

My phone got ****** on the 1/1/2016 which I went to Vodacom benoni and reported on the 2/1/2016. The lady notified me that she first need to send the insurance claim thru which will take a day or two. On the 5/6/2016 I went to Vodacom new market and got a new phone after I had to pay R410 for access on the insurance. I then went to Vodacom in alberton city to do a sim swop for me (which cost me an additional R65) only to realize they gave me the wrong sim. I had to rush back before closing time to get a new sim. Was told my sim would be activated and online by 13:00 this afternoon which still is not working. This is so pathetic. Really unhappy with the service from Vodacom in general.