YVdW
Yolande Van der Watt

1 reviews | Active since Mar 2017

09 Oct 2018, 08:06

Patetiese diens vanaf Vodacom Customer Service

Ek het op 1 Oktober 2018 Vodacom ges***el ( ********** ) nadat ek deur die Vodashop in Mooirivier Mall ingelig is om self my ****rak te kanselleer. Ek het om 08:35 met Violet by Vodacom ges***el en gevra dat sy my ****rak kanselleer wat einde van Oktober verstryk, sy het probleme ondervind met haar rekenaar en gesê sy s***el my terug. Dit is nou al 9 Oktober 2018 en ek wag nog steeds op haar oproep. PATETIESE DIENS!

0
Replies (2)
Vodacom
Vodacom's reply09 Oct 2018, 08:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Oct 2018, 12:39
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)