Hellopeter
Share Your Experience
BV
Brigitte V

1 reviews | Active since May 2019

20 May 2019, 16:49

PATETIC SERVICE

I placed an order online with Vodacom on 25 April 2019, today is 20 May 2019 and guess what i still have not yet received my phone. I call everyday to find out what is happening spending no less then 30 min holding to speak to someone.

After specifically asking that the device be delivered at my work address it was sent out my residential address. i called back when i received the text message that it was the wrong address. Then i was told the courier was hijacked. I was promised last week that the phone will be delivered this week and they will get back to me.

Because i no one called or did not receive a text message i decided to call again. after being transferred from one department to another and 50 min on the line I was told that they dont have the colour instock.

I WANT THIS RESOLVED.

0
Replies (2)
Vodacom
Vodacom's reply21 May 2019, 06:43
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
BV
Brigitte V's update21 May 2019, 11:19
Reviewer Update
to make matters worse, i have now been called to tell me that i dont qualify for this contract anymore.... HOW DO YOU JUSTIFY THIS VODACOM, the problems lay on your side but i am paying the ultimate price. 

I WILL NOT SETTLE FOR ANOTHER CONTRACT, WHEN YOU HAVE ALREADY DEBITED MY ACCOUNT FOR THIS CONTRACT. THIS NEEDS TO BE SORTED OUT. I WILL NOT ACCEPT THIS!!!!!