JN
Joseph N
1 reviews | Active since Feb 2014
02 Sept 2024, 18:05
PAST USELESS
ON THE 2ND OF JULY I DID A RENEWAL ON MY FIBER LINE..ALL WAS DONE LINE RENEWAL DONE. END OF JULY I GET A DUBBLE BILL . AFTER WEEKS OF STRUGGLING VODACOM FOUND OUT THE THE USELESS LADY THAT DID THE RENEWAL DID ALSO DID A NEWE ORDER. EVENTUALLY THEY SAID THEY WILL CANCEL THE ONE LINE. GUESS WHAT ON THE 02/09/2024 MY LINE IS CUT. THE WRONG LINE...I WAS ON THE LINE FOR 1HOUR AND NOTHING COULD BE DONE. I PAID MY LINE EVERY MONTH I ALSO PAID ON THE 23/08/2024
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Replies (2)
Vodacom's replyOfficial
03 Sept 2024, 08:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2024, 08:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JN
Joseph N's updateReviewer Update
04 Sept 2024, 10:07I have been struggling since Monday 17h00, my line was deleted due to a system error. I have been on the phone for close to 5 hors total. Till now I have no answer nor any help reference SR***
JN
Joseph N's update04 Sept 2024, 10:07
Reviewer Update
I have been struggling since Monday 17h00, my line was deleted due to a system error. I have been on the phone for close to 5 hors total. Till now I have no answer nor any help reference SR***