Passing the Buck...No Accountability what so ever

I am Utterly Disappointed by Vodacom, i told a Cellphone Contract and when it ended i called the Dep and asked to continue with the Sim Card using prepaid, and they agreed only to my surprse my sim was suspended and cancelled, called the CC where no one understand their Role and what they doing cause they keeping sending me from pillar to post, requested that i go to any Voda store, to be returned again by the consultant and said i should call the CC...

Can Vodacom Just Activate my Sim...I cannot call, text nor do anything my Studies are on Hold just because of you!