PASSING THE BUCKET

This is now possibly the 5th time I have requested assistance regarding this matter. As mentioned when contacting Vodacom "All conversations are recorded" as well if you need to go back for more info and nobody want to assist 1. we were informed that a pro-rata discount was given because it was not our fault the area we moved to did not have FIBER. please see the attachment "Vodacom". On the 1st of March 2021, the amount of R642.00 was taken via DEBET order from my account. Seeing that VODACOM had my banking details and took payment via Debit order how is it possible for a non-payment to reflect? NOW !!! We are constantly harassed by MBD for an account that was settled and paid in full. It is Ridiculous to think that this became a miscommunication and led to unnecessary inconvenience to us. THIS PROBLEM IS NOW A ME PROBLEM. As mentioned above this will probably be my 5th email after about 10 phone call attempts to resolve this matter and nobody is will to help . So again Please find attached all relevant communications and documents @MBD: This is proof that the mistake is on Vodacom's side. @MBD: Why is it our responsibility to go to a Police station in our time to do an affidavit for a mistake not made by us? @Vodacom: It is in high regard that you resolve this with MBD and forward us the Clearance and paid-up letter ASAP. I hope this email is not wishful thinking and that this matter can be resolved In a fast and timely matter Please feel free to make contact with me or my wife regarding this URGENT matter