Passing the buck without passing my bucks

<p>I logged a complaint against Vodacom and their "trade partner" Mondo nearly two months ago. I was offered a contract on 7 June and have had nothing but trouble since. Vodacom billed me nearly R2000 at the end of July, charging me for something that I was told would be free with my contract. I was also charged a penalty fee for a payment returned unpaid because the call centre agent gave me incorrect information. I have been calling Vodacom for weeks and I have still not received my money. NO ONE is taking responsiblity here. I WANT MY MONEY BACK.</p>