Passing the Buck on Wifi

I purchased a g-connect wifi bundle that according to the website will allow me to connect to g-connect enabled wifi hotspots. After doing some research on their website \Expert support A highly-skilled support team is ready to assist you 24/7 - Call 082 111."I email my problems. <br> <br> On the G-Connect wifi hotspot i choose vodacom as the provider and the correct login details. Time and Time again i am told invalid password. Long story short their IT investigated and want me to call GConnect to sort it out. <br> <br> What happened to the Experrt Support. Is the team highly skilled in passing the buck! . I want a refund please <br> <br> """