Passing the Buck on Free Gift with Upgrade

I upgraded my contract in January and wanted a specific phone.After phoning/visiting 5 stores with no one bothering to order the phone for me I ended up at the Pinelands Howard Centre Branch where Gary kindly ordered the phone that I wanted.<br> <br> I eventually upgraded my Contract and along with the Phone that I chose it clearly states in the \December/January"pamphlet that one can receive a free gift. As they had no stock Gary told me that he will order and contact me when they receive more stock. <br> <br> I was not contacted so returned to the Branch after 10 Days only to be told by Kelly that I do not get a free gift with my chosen phone after checking my Number on their system. I then proceeded to point out in the pamphlet (that they have in their own shop) that the Advert states one is eligible for a free gift when upgrading with my specific phone. Kelly then checked on the system again only to tell me that my contract was captured without the option of a free gift and theres nothing they can do"