Passing the buck is standard operating procedure

<p>I quote:</p> <p><br />We are sorry to hear of the circumstances under which your e-mail has reached us and we apologise for the inconvenience caused.</p> <p>Our telephonic conversation today on ********** at 7h26 refers.</p> <p>The matter has been forwarded to our Upgrades team to contact you regarding your upgrade><br /><br />No phonecall from the Upgrades team.</p>