Passing the buck & Insisting the customer is wrong

A month ago I took out 2 contracts for Vodacom Smart Tabs, which included free screen replacements in the contract. One Tab had the screen crack this past week.<br> <br> Today (25 Oct), I took it in to the Customer Service Centre outside Somerset Mall. I was told by the assistant that these tabs were not covered for screen insurance. She then confirmed this with her manager. Both refused to accept that this was included in my contract, and advised me to go Vodacom inside the mall, as it was not their problem. They did not even bother to check on their system what the contract details were!<br> <br> Vodacom in the mall confirmed that screen replacements were in my contract, and then produced a service bulletin stating this! I requested they phone the service centre, & accepted the tab for repair. <br> <br> My complaints:<br> 1: Why was I treated as if I were talking absolute nonsense by both the assistant & manager?<br> 2: Why don't they take the time to check my contract details before simply just assuming I am wrong?<br> 3:There was a service bulletin about this in September - why don't they read the service bulletins?<br> <br> After 18 years as a loyal Vodacom customer with 6 contracts, this is not what I expe