Passing the buck

<p>How is it that Vodacom can brush off customers and say you have no proof of wrong info given, when one of their mails clearly state and acknowledge it. Futher more, how can staff not know the terms and conditions of contracts? No effort, no nothing, just a ooooops... </p> <p>Sick and tired of staff that cant do the job, and let you walk out of store with an expectation they set, but cannot meet. How is that my problem. "Cant change your upgrade date, cant ammend term of contract etc."</p>