Passing the Buck

Being a Vodacom customer am disappointed with service with my Samsung & was sent to MTN who have a Samsung Tech division. Phone is not charging & discharges at an incredible pace.At MTN I did specify this & also gave in my charger. To be told its the charger or my plug point. After a week & no call back i phoned was told it was ready they found no fault!! Went in to collect my phone am told no fault was found they had my phone on a different charger different plug point & assessed on charge all week!! I found this strange but kind of believed him he switched phone on password in & from 98% immediately dropped to 97%. I told Stanley this is strange shouldnt drop just from logging in? No it does do that he says! Ieft the store within 10 minutes only having switched mobile data on my phone dropped from 97% to 82%. Really how do you explain that? I was furious went back only to be told he was on lunch & i would have to wait. Not wasting my time went to Samsung & yes there is a fault. Now if there is a battery/charging defect surely this phone should be replaced ITS A NEW PHONE!!!