1 reviews | Active since Oct 2016

09 May 2018, 10:25

Passing the buck

My phone was blacklisted for no reason I didnt request it.I queried with MTN and they said its Vodacom,although the contract is with MTN.I queried with Vodacom and have had no response.

0
Replies (2)
Vodacom
Vodacom's reply09 May 2018, 11:24
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 May 2018, 13:52
Official

Good Day Clarence

We are sorry to hear about the circumstances in which your complaint has reached us.

I have logged this to our Risk Division for Urgent investigation.

Your patience is much appreciated.

Kind Regards

DL