Passing the Buck

Passing the Buck A review of Vodacom by Roelien B on 21 Feb 2018

Needless to say, posted a review on 21 Feb 2018, Executive Client Liaison Officer from CEO office advised on 28 March that he will connect with the online services and will revert. Today, 23 April, and still no response from Xoliswa. It is now already 7 months that I am trying to resolve my problem with viewing my data sim balance on the My Vodacom Web App. Phoned the Call Centre, spoke to Agents, Team Leaders, CEO Ofice - shared screenshots and explained that I am unable to unlink the number as per the error message on the My Vodacom App. Really now, is this problem too big for Vodacom, are you not able to fix it? How long must I still wait, another 7 months?