Passed Away - Arrears Contract impossible to Resolve

Item: Vodacom
Rating: 1
Author: Gerbrand S

We have a contract that belongs to a family member that passed away. This means that the account is in arrears by now. We would like to cancel the account. Settle the debt and keep one of the numbers on the contract. We have sent the Documentation to ********** This was a week ago. (3 May 2018) They are still not aware of the documents. We don't have a reference. And phoning ********** has people who hang the phone up on me.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

09 May 2018, 14:13

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply09 May 2018, 14:13

Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Gerbrand S's updateReviewer Update

14 May 2018, 11:46

We are in the next week - still no one has contacted me.

Gerbrand S's update14 May 2018, 11:46

Reviewer Update

We are in the next week - still no one has contacted me.

Vodacom's replyOfficial

22 May 2018, 16:53

Good day

We regret taking note of your experience.

Thank you for advising that Sifiso of our legal division assisted with this matter yesterday.

We once again apologise for any inconvenience caused.

Regards

Moddy

Vodacom's reply22 May 2018, 16:53